

You must tell us within 14 days that you want to cancel. You must have purchased the item online, had it delivered by courier and it must be in the original packaging, unused and in the same condition as you received it. To be eligible for a return, you must be the person who purchased the item originally. Any residual value will be offered as a gift card. Such exchanges may incur a restocking fee, subject to condition of the item and packaging. In exceptional circumstances, items can be exchanged. Goods bought from the High Street shop are only eligible for refund if they are returned in person and faulty, not as described, or not doing what they are supposed to.Ĭustomers who no longer want items (simply because they are the wrong colour, size, or type) are not eligible for a refund or return.
